SunSystems Application Consultant

Posted 1 month ago

Position Overview

Are you tired of the same old routine day in and day out? Want to spice it up by immersing yourself in an international, diverse, and inclusive environment which also lets you work practically anywhere you want?

We are a team of talented individuals who are passionate about helping individuals and businesses to shine. However, our team is not complete without an excellent Application Consultant, and that is you!

Being an Application Consultant means you are in charge of implementing the SunSystems software, bringing our clients’ digital transformation strategies to life.

You are also responsible for responding to customer support requests (troubleshooting, solving, or suggesting workarounds) post-implementation. The result? The system runs smoothly, and our customers carry on their daily operations without disruptions.

It is a tough job, but it is also a rewarding one. Don’t you want to be a part of our diverse team? 

What does a successful Application (SunSystems) Consultant look like?

Pre-sales consultation

You will support our sales team during pre-sales to understand the customer needs and work out a plan to implement our services and solutions to help mitigate their problems.

  • Uncover business problems
  • Acquire and examine customer needs and requirements
  • Develop an initial view of the solution
  • Prepare software presentation and demonstration that specifically address the customer problems
  • Define detailed project implementation plans

Software implementation

You play a critical role in ensuring the implementation project is rolled out according to plan.

  • Business analysis and mapping
  • System installation and configuration
  • Data migration
  • End-user onboarding and training
  • User acceptance testing

Post-implementation support

You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise.

You don’t mind supporting customers whenever needed and being proactive in ensuring issues are promptly resolved and customers are happy.

  • Diagnose, research, and analyse issues related to the platform, software functionality, configuration, and data
  • Respond promptly to customers’ queries and feedback
  • Diligently walk customers through a series of actions to resolve issues and advise improvements
  • Follow up with customers to ensure all issues are fixed

What you need:

  • 3-5 years experience in Infor Sunsystems application consulting 
  • Fluent in English and Thai.
  • Thai citizen.
  • Based in Thailand. 
  • An infinitely curious and open mind to learn and grow.
  • Adoption of our core values.
  • Excellent problem-solving, negotiation, and interpersonal skills.
  • Effective in time management and task prioritisation.
  • A genuine passion for delighting customers and willingness to travel for work.
  • A risk-taker who can work independently and can tolerate stressful workloads.

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